Returns & Refund Policy
Last updated: January 2025
30-Day Return Window
We accept returns within 30 days of delivery for unused products in original packaging. Since our products are designed for pet use, returned items must be in new, unopened condition for hygiene and safety reasons.
Return Process
To initiate a return, contact us at help@pawsitivepeace.online with your order number. We'll provide return instructions and a prepaid shipping label.
Refund Processing
Once we receive and inspect your returned item, refunds will be processed within 5-7 business days to your original payment method. Original shipping costs are non-refundable.
Non-Returnable Items
- Products that have been used or show signs of wear
- Items damaged by misuse or normal wear and tear
- Products returned after 30 days
Damaged or Defective Products
If your product arrives damaged or defective, contact us immediately at help@pawsitivepeace.online. We'll provide a full refund or replacement at no cost to you.
Questions
For any return-related questions, contact us at help@pawsitivepeace.online.